Four Key Reasons to Prefer Metropolitan Parking Services

1. Commitment to Customer Service

At Metropolitan Parking Services, our goal is to provide every customer with a level of service that is more than what they expected, and to accomplish that service at a reasonable cost.

We strive to attain this goal by continually training our staff on the principles and practices of customer service. We focus on our specific processes for assuring a high level of service. We also ask our customers and clients how we are doing on service.

2. Continual Analysis and Improvement

MPS is dedicated to using all available resources to gather feedback and monitor our performance with the aim of continually improving the service we provide. The MPS management team collects input, measures the data, and shares results, along with recommendations for improvement, with our entire staff.

Here are measurements we currently use to monitor our performance:

• Addressing clients' concerns and questions via email through MetroCares@metroparkingservices.com
• Computerized valet volume and performance reports including inventory, average retrieval time, ticket history, driver activity, revenue, and entry/exit time
• Direct feedback from ongoing communications with client representatives

3. Technological Leadership

MPS has become an industry leader by consistently introducing innovative measures and new technologies into our processes, all with the goal of improving service to our clients and customers. Here is a specific example of this philosophy at work:

MPS polled the industry looking for effective systems for tracking valet parking performance. Disappointed with what we found, MPS joined with a key parking systems vendor, Traffic & Safety Control Systems, Inc., to design a new valet parking performance tracking system. The resulting system not only enhances our clients’ ability to track performance data, but is now being marketed to other valet parking companies throughout the country.

MPS also monitors changing technology related to card access and revenue control systems. Our auditing process is completely automated and allows review of exact keystrokes made by cashier. This minimizes internal shrinkage opportunities.

In addition, MPS regularly reviews and recommends cost-saving enhancements to clients, such as cashierless pay stations.

4. Cost-Effective Services

MPS is committed to providing its clients with cost-effective services in all areas of operation. We achieve this goal in several main ways:

• We minimize client costs and promote repeat business through exemplary customer service and continued improvement practices.
• We minimize labor costs associated with valet parking services by analyzing data such as traffic patterns, retrieval times, and individual valet attendant statistics.
• We make it part of our routine practice to coordinate maintenance contracts with external vendors and internal staff to optimize equipment and structural maintenance at all locations.