Valet Parking

Metropolitan Parking Services provides exceptional valet parking services for some of Detroit’s highest-profile buildings, companies, restaurants, retailers, and events.

Take a look below at how we now provide valet parking for General Motors Corporation at three locations in the Renaissance Center, and consider whether services like these may be helpful for your organization, facility, or event.

Client / Customer Needs Analysis

MPS continuously communicates with the hotels, restaurants, and tenants to determine what events are taking place, the number of people expected, and what the demographics of the group will be. This information allows MPS to predict the level of valet services needed, the level of staffing needed, and at what times the service will be needed.

Coordination of Special Events

MPS’s involvement in special events includes being a liaison to the event sponsor for planning and logistical support. Services provided include staffing, project oversight, and coordination of vendors for the various events.

Validation Program Administration

MPS collects and processes the valet parking validations for hotel guests. The valet charges are posted to the guest’s hotel room, and MPS bills the hotel. MPS produces daily, weekly, and monthly reports to ensure that parking usage matches revenue and validations.

VIP Shuttle Service

MPS provides special shuttle services during off-hours for parking lot users, GM-arranged tours and special events, persons with disabilities, and people carrying large packages. This service is coordinated with a unique radio call signal through the security dispatch center.

Valet System Design and Implementation

Valet parking operations are tracked by a commercially available software system that has been specially modified at the direction of MPS. The software system intefaces with bar code reading devices to track the time and location of client arrivals, location of their parked vehicle, and vehicle retrieval time. MPS continuously works with the software vendor to improve and upgrade the system to make it more efficient, easier to use, and improve reporting capabilities.

Customer / Vehicle / Employee Information Analysis

The valet parking software system allows MPS to track information and performance by location and driver. Data gathered and analyzed includes: average retrieval time (time from client request for vehicle to vehicle delivery to client), individual driver activity, ticket history, revenue generated, number of client vehicles handled, times when peaks occur, and location of activity. This data is stored and evaluated to develop staffing needs for future events.

Insurance Claims Coordination

MPS investigates and coordinates insurance claims for vehicle-related matters. MPS tracks insurance claims from initiation to completion and coordinates with those making the claim and the various insurance carriers to ensure closure to all claims.

Metro Cares

At any time, our clients can contact us with questions and concerns
about our services. Simply send an email to
MetroCares@metroparkingservices.com. We will follow up with an answer as quickly as we possibly can.

Market Analysis

MPS regularly analyzes the area’s valet parking operations. The analysis includes rates, availability, and operations. This information is used in recommending rates and for future planning efforts.

Accounts Receivable

Some special events pay the charges associated with valet parking for event attendees. MPS handles the billing for this. We collect and tabulate the data by using validations, and we send invoices to the event sponsor. Valet charges for persons staying at the hotel are also charged to the customer’s room. MPS tracks these charges and invoices the hotel.